Terms & Conditions for Haus of B. Pilates Studio
Please read through the terms and conditions thoroughly before enrolling.
By enrolling as a client of Haus of B. Pilates, you agree to the terms and conditions outlined below. For any questions, please contact us at hausofbpilates@gmail.com.
General Terms and Conditions
1. New Client Offer
The New Client Offer (valid for 7 days) is only available to first-time clients and may be purchased only once. It is non-refundable, non-transferable, and activates on the date of your first class booking. If a client uses multiple emails to purchase the intro offer more than once, their contracts will be canceled, and they will be charged the full price for the classes.
2. Minimum Class Attendance
A minimum of two participants is required for a class to proceed. You will be notified via text and/or email if a class is canceled due to low enrollment, and your session will be returned.
3. Cancellations
Session-Based Members (Credit Packs, A-La-Carte)
• All no-shows and cancellations made less than 24 hours before the class will be charged a $30 no-show fee. Late cancellations (less than 24 hours before the class) will incur a $18 late cancellation fee. You will retain the unused credit.
Unlimited Membership
• All no-shows and cancellations made less than 24 hours before class will be charged a $30 no-show fee or $18 late cancellation fee.
Private Sessions & Duets
• Cancellations made less than 24 hours before the session will forfeit the credit.
• No-shows or cancellations made less than 30 minutes before the session will forfeit the credit and incur a $30 fee.
4. Pre-Payment Requirement
All classes must be prepaid. You must have pre-purchased sessions or an active membership to book into a class.
5. Arrival Times
Please arrive 5 minutes before class starts. The studio doors will be locked 5 minutes after class begins. Empty reformers may be given to waitlisted or walk-in clients.
6. Class Restrictions
Haus of B Pilates instructors and staff reserve the right to restrict clients to particular class types for safety reasons. Instructors may ask clients to provide medical clearance when necessary.
7. Waitlists
If a class is full, you may join the waitlist. If a spot becomes available, you will be automatically added to the class up to 2 hours before it begins and notified via email/text. If you cannot attend, the next waitlisted client will be added. Late cancellations (within 24 hours) will incur charges that are non-reversible.
8. Class Packages (A-La-Carte)
Class packages are valid for different periods depending on the package purchased. Please refer to our pricing page for details. Class packages are non-refundable and non-transferable. Extensions due to injury require a medical certificate and must be requested before the package expires.
9. Monthly (Limited) Memberships
Monthly memberships are valid for 30 days from the date of purchase. They are non-refundable and non-transferable. Extensions due to injury require a medical certificate and must be requested before the expiry date.
• For unlimited memberships, one extension per year (2-6 weeks) is allowed. Additional extensions will incur a fee of $10/day.
• Limited membership classes do not roll over to the next month.
10. Non-Transferability
Sessions and memberships are non-transferable and cannot be used by another individual. If someone other than the booked client arrives to use a session, they will be asked to create an account and purchase their own sessions.
11. Booking Window
Classes operate on a first-come, first-served basis. Classes may be booked up to 4 weeks in advance to avoid disappointment.
12. Guest Passes
Some memberships allow guest bookings. Guest credits are deducted from your account. Unlimited memberships do not include guest passes.
Membership Terms & Conditions
1. Autopay for Monthly Memberships
Monthly memberships operate on an autopay schedule through the credit card stored in our system. Payments will continue unless a termination request is received (see Termination Policy).
2. Membership Price Increases
Haus of B Pilates reserves the right to increase membership prices. Clients will be notified 4 weeks before any price changes take effect.
3. Failed Payments
Failed payments will incur a $10/day fee for each day after 24 hours. If payment fails for more than 3 days, your membership will be placed on hold, and booked classes will be canceled until the balance is cleared.
4. Membership Extensions
Extensions outside of medical reasons are assessed on a case-by-case basis. Unlimited members are allowed one extension per year (2-6 weeks). Suspensions for medical reasons require a doctor’s note.
5. Membership Termination
Termination requests must be provided in writing at least 2 weeks before the next scheduled payment. For medical-related terminations, proof of condition is required.
Return + Refund Policy
• All sales are final.
• Membership activation dates can only be extended for medical reasons.
• Sessions are non-transferable except for guest passes.
COVID-19 Policy
• Please refer to our community guidelines for current safety protocols.
• If you feel unwell or have been exposed to COVID-19, we encourage you to stay home for the safety of our community.
Lost Property
Haus of B. Pilates is not responsible for lost or stolen items. Please keep your belongings secure while in the studio.
No Discrimination or Harassment
We strive to maintain a safe, inclusive environment. Discrimination or harassment based on race, religion, gender, age, or any other status is not tolerated. Violations may result in termination of membership.
For further inquiries, please contact us at:
Email: Hausofbpilates@gmail.com
Address: 1013 West Lynn Street
Thank you for choosing Haus of B. Pilates. We look forward to supporting your fitness journey!